The Senate Committee on Small Business and Entrepreneurship convened this week to examine the financial health and oversight of the Small Business Administration’s 7(a) Loan Program, a critical funding source for small businesses across the country. Lawmakers, banking leaders, and small business owners debated whether recent Biden-era policy changes have
In a recent case that highlights the importance of fair employment practices, DoorDash agreed to pay $17 million to New York State after being accused of using workers’ tips to offset their base pay rather than passing those earnings directly to the workers. This settlement serves as a wake-up call
Small businesses are more than just storefronts and service providers—they are the lifeblood of the economy. They create jobs, foster innovation, and build stronger communities. Entrepreneurs pour their hearts, time, and resources into their businesses, often taking big risks to pursue their dreams. That’s why seeing a major company like
In this powerful episode of The Rundown with Ramon, host Ramon Ray shares transformative insights from Oscar, a Chick-fil-A owner-operator in Midtown Manhattan, about the game-changing power of exceptional customer experience. This episode reveals how emotional connections can elevate your business beyond transactions to create memorable experiences that keep customers
For years, Starbucks has been at the forefront of digital innovation in the coffee industry. With the explosion of mobile ordering and drive-thru services, the company transformed itself into a fast-moving, efficiency-driven caffeine machine. But in the process, something fundamental was lost: the warm, communal experience that once defined a
In a world where consumers are bombarded with endless choices, standing out isn’t about offering more—it’s about offering less and making it more desirable. The principle of scarcity, when applied strategically, creates demand, elevates brand prestige, and justifies premium pricing. From luxury fashion to high-end automobiles, some of the most
The future is not coming, it’s here now. Jotform and other market leaders powering small business owners are on the forefront of providing the latest in AI technology to their customer and new customers. For nearly two decades, Jotform has been a leader in online form automation, helping businesses collect
As a small business owner, understanding what your customers think about your products or services isn’t just nice to have – it’s essential for growth. But here’s the thing: you don’t need complex systems or big budgets to gather valuable customer insights. Let’s explore eight practical ways to collect customer
In January Substack announced that live video is now available to all its customers, offering creators a dynamic new way to connect with audiences in real time. Today it encouraged creators to do even more video. The platform’s relatively new live video feature is set to transform how creators build
Ramon Ray shares his expert insights on getting the most value from business events in this energetic episode of The Rundown with Ramon. Drawing from his extensive experience attending hundreds of conferences, Ramon provides practical advice for turning any event into a valuable networking and growth opportunity. Key Points: Don’t
