The future is not coming, it’s here now. Jotform and other market leaders powering small business owners are on the forefront of providing the latest in AI technology to their customer and new customers.

For nearly two decades, Jotform has been a leader in online form automation, helping businesses collect information, process requests, and streamline their workflows. But now, the company is taking automation to the next level with the launch of Jotform AI Agents—a powerful, free-to-use AI assistant integrated into forms.

Founder Aytekin Tank recently sat down with Ramon Ray, small business expert, to discuss this revolutionary new tool and how it’s poised to help small businesses automate customer service, appointment booking, and more—without the need for big budgets or technical expertise.

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“Forms are about automating communication,” says Tank. “What if, instead of filling out a form manually, you could just talk to an AI? What if that AI could answer customer questions, book appointments, and process payments—just like a real employee?”

What Are AI Agents and Why Do They Matter?

Most businesses, from startups to established enterprises, rely on forms to collect information. But Jotform has taken that concept a step further by embedding AI-powered agents into the process. Instead of a simple form with static fields, users can now have real-time conversations with an AI assistant.

These AI agents don’t just provide pre-written responses—they actually learn and adapt to the business they serve. Whether it’s a small business taking customer orders, a nonprofit coordinating volunteers, or a medical office managing patient appointments, Jotform’s AI Agents make the process faster and more intuitive.

Key Features of Jotform AI Agents:

• 7,000+ AI Agent Templates: Businesses can customize AI agents for tasks like hiring staff, gathering customer feedback, and managing event signups.
• Phone AI Agents: Customers can call a business and receive AI-powered phone support, just like they would with a big corporation’s call center.
• WhatsApp & Messenger Integration: AI-powered chat agents can handle customer inquiries through WhatsApp and Facebook Messenger, providing instant responses.
• Smarter Learning AI: Unlike scripted chatbots, Jotform’s AI Agents continuously learn and improve their responses, making them more helpful over time.

Don’t miss out check out the interview on YouTube and subscribe | Take it on the go and listen to the podcast and subscribe

“During our beta testing, we saw that 90% of users were using AI Agents for customer service rather than just filling out forms. That’s when we knew we had something bigger,” says Tank.

How Jotform AI Agents Help Small Businesses Compete with Big Brands

For small business owners, time, money, and expertise are often limited resources. While large corporations invest millions in AI-driven customer service solutions, small businesses have been left behind—until now.

Jotform AI Agents level the playing field, giving solopreneurs and small teams access to the same AI-powered tools that billion-dollar businesses use.

“Many AI-powered customer service solutions are expensive, complicated, and require a team of engineers to set up. We built Jotform AI Agents to be simple, powerful, and accessible—even for businesses with no tech expertise.” – Aytekin Tank

This means that any business can now provide 24/7 AI-powered support, book appointments automatically, and engage with customers in real time—all without hiring extra staff.

Real-World Examples: How Businesses Can Use AI Agents

1. Chiropractors & Medical Offices: AI agents can handle appointment scheduling, patient intake forms, and insurance inquiries through voice or chat. With HIPAA-compliant options, Jotform ensures data security.

2. Fitness Gyms & Coaches: AI agents can answer FAQs like class schedules, membership options, and even process payments for new signups.

3. E-commerce Stores: Instead of a customer submitting a form and waiting for a response, an AI agent can instantly recommend products, check order status, and provide support—just like a live customer service rep.

4. Nonprofits & Community Organizations: AI agents can coordinate volunteers, manage donations, and provide information on events—all through voice, chat, or WhatsApp.

Jotform AI Agents: Beyond Traditional Chatbots

Unlike traditional chatbots that rely on pre-programmed scripts, Jotform AI Agents are conversational, intelligent, and adaptable. They learn from interactions and become more useful over time.

“Think of it like training a new employee,” says Tank. “You don’t just hand them a script. You talk to them, answer their questions, and let them learn. Our AI Agents work the same way.”

What Makes Jotform AI Agents Unique?

• Conversational & Human-Like: AI agents engage in natural conversations instead of just following scripts.
• Multi-Channel Support: Use them on websites, via phone calls, WhatsApp, or Facebook Messenger.
• No-Code Setup: Small businesses can customize and deploy AI agents in minutes—no technical skills required.
• Free to Use: Jotform AI Agents come with 100 free conversations per month—more than enough for most small businesses to get started.

The Competitive Edge: AI-Powered Business on a Budget

While AI-powered customer service has traditionally been a luxury reserved for big brands with deep pockets, Jotform is changing the game by making it affordable—even free—to get started.

Pricing Breakdown:

• Free Plan: 100 AI-powered conversations per month at no cost.
• Affordable Upgrades: For businesses that need more interactions, Jotform offers budget-friendly plans.

This low-barrier access to AI automation means that businesses of all sizes can benefit from cutting-edge technology without breaking the bank.

“We want small businesses to feel like they have the same tools as billion-dollar companies,” says Tank. “With Jotform AI Agents, they do.”

Final Thoughts: The Future of Business Automation is Here

Jotform AI Agents are more than just an upgrade to forms—they’re a new way for businesses to interact with customers, automate tasks, and operate more efficiently.

“Forms have always been about making communication easier. AI is the next step in that evolution,” says Tank.

With free AI-powered agents, multi-channel support, and an easy-to-use setup, Jotform is making enterprise-level AI accessible to every business—no matter its size.

For small business owners who want to save time, reduce costs, and improve customer engagement, Jotform AI Agents are a game changer.

AI agents are simple enough that with some time and minimal learning you can do it yourself. Or you can hire a freelancer or delegate to your “tech staff” to incremental create and test using AI agents in your business.

Don’t miss out check out the interview on YouTube and subscribe | Take it on the go and listen to the podcast and subscribe