The 2025 Customer Service & Experience West conference in San Diego provides a timely forum where industry leaders can reimagine their service foundations to meet the demands of changed customers and a new generation of agents.
Practical AI Implementation
Move beyond the hype with real-world case studies demonstrating how leading companies enhance agent capabilities, drive efficiency, and deliver measurable results through strategic AI deployment.
Evolving Performance Metrics
Secure long-term executive support by refocusing on fundamental CX measurements that demonstrate clear value in an era of rapid technological change.
Next-Generation Workforce Strategies
Discover approaches for empowering the new generation of frontline agents through innovative training, effective change management, and strategic upskilling.
Customer Understanding Reimagined
Learn techniques for truly understanding customer needs when survey response rates are low and data is siloed, fragmented, or overwhelming.
Peer Learning Acceleration
Gain insights from leaders at the world’s largest and most influential brands who have already navigated challenges similar to yours.
Cross-Functional Alignment
Break down organizational silos by strategizing with colleagues across service, CX, and employee experience disciplines.
Relationship Development
Form meaningful connections through facilitated networking experiences including themed meet-ups, interactive roundtables, and problem-solving workshops.
Implementation Roadmaps
Leave with practical strategies you can implement immediately, not just inspiration or theoretical concepts.
In today’s competitive landscape, organizations that effectively balance technology adoption with human-centered service gain significant advantages in customer loyalty and operational efficiency.
Customer Service & Experience West offers a unique opportunity to accelerate your service evolution through concentrated learning from industry leaders and strategic connections with fellow practitioners.
Transform your approach to customer service—join industry pioneers in San Diego where service excellence meets practical innovation.