I recently had the opportunity to spend some time with Brian Chess SVP of Technology and AI at Oracle NetSuite. One highlight in our conversation held at Suite Connect in New York City, was the importance of the importance of the human aspects of using AI. To be sure that we’re also enable humans, our end users and/or our employees to have a great experience with AI or any other technology.
Why AI Needs Precision in Finance
AI models are great at pattern recognition but not arithmetic. Chess emphasizes that AI should not be relied on for mathematical accuracy. Instead, AI should use external tools for calculations.
- AI models should recognize when calculations are needed and use proper tools.
- Ensuring accuracy requires grounding AI in factual data.
- Preventing AI “hallucinations” involves rigorous data verification.
AI in finance isn’t about replacing human judgment but augmenting it with reliable automation.
How Legacy Companies Can Approach AI
Many traditional businesses hesitate to adopt AI due to fear of drastic change. Chess reassures them that AI integration can be gradual.
- AI adoption should align with a company’s pace and needs.
- Many businesses already use AI unknowingly (e.g., product recommendations).
- The key is identifying areas where AI can improve efficiency without disruption.
Partnering with trusted providers, such as Oracle NetSuite, ensures AI integration happens smoothly and securely.
Making AI More Human-Friendly
Business decisions are not purely logical, but emotions play a role. Chess believes AI must enhance the human experience rather than replace it.
- AI should be intuitive and complement human workflows.
- Businesses must design AI to support, not overwhelm, users.
- Companies should focus on AI that aligns with their long-term vision.
Take Action: AI for Business Growth
AI isn’t a futuristic concept—it’s already here, shaping businesses every day. Chess’ advice to entrepreneurs:
- Experiment with AI in small, strategic ways.
- Choose AI tools that enhance existing processes.
- Partner with technology providers for a seamless transition.
AI is a tool for efficiency and innovation. The businesses that embrace it thoughtfully will lead the next wave of success.
Questions to Ask about AI and Your Business
How is your company approaching AI? Are you using AI tools or still hesitant? Share your thoughts in the comments below or reach out for insights on AI-driven business growth.
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