In an age defined by data breaches and escalating cyber threats, companies are being forced to rethink how they protect customer information. At Zoholics, Zoho Corporation made it clear: for them, privacy isn’t just policy—it’s a principle. Mouli Dorai, Zoho’s Senior Evangelist for Security Solutions, took the stage to share how the company is embedding security and privacy into everything it builds.

Related – How To Unlock Intense Business Value: 9 Lessons from Zoho

Privacy as a Core Value, Not a Feature

“Privacy is a human right,” Mouli stated during his keynote, underscoring a philosophy that drives every decision at Zoho. This commitment means no third-party ad tracking, no monetization of user data, and no compromises—regardless of whether a user is on a free or paid plan.

Unlike competitors that trade in customer data, Zoho’s business model is built entirely around user trust. Mouli explained that data privacy is not a marketing angle—it’s the company’s DNA.

Total Tech Ownership = Total Control

One of Zoho’s standout advantages is its end-to-end control of its technology stack. Everything—from the data centers to the applications—is built and maintained in-house. This holistic ownership allows Zoho to deliver deeply integrated, secure, and efficient systems across critical business areas like sales, marketing, finance, and operations.

This level of control also minimizes external vulnerabilities, as third-party components are often the weak link in security chains.

Why Small Businesses Must Get Serious About Cybersecurity

Mouli addressed a common misconception among small business owners: the idea that they are too small to be targets. “That’s simply not true,” he warned. In fact, small businesses are often more vulnerable due to a lack of security infrastructure.

He offered accessible tips:

• Use strong, unique passwords across accounts.
• Employ a password manager to reduce the burden of remembering them all.
• Enable multifactor authentication (MFA) wherever possible.
• Back up your data regularly to avoid ransomware setbacks.

Biometrics and MFA: Powerful, Not Complicated

The future of security lies in user-friendly tools that don’t sacrifice protection. Mouli emphasized how biometric verification and MFA tools are now accessible to everyday users—not just IT professionals.

Tools like time-based one-time passwords (TOTP) and biometric logins combine “what you know” with “what you have,” providing a powerful security layer. While some may see these tools as a hassle, Mouli argued that the minor inconvenience far outweighs the risk of data loss or compromise.

Built-In Security, From Login to Logout

Zoho doesn’t just talk about security—it builds it into every level of its software. From secure browser sessions and role-based permissions to device-level authentication, Zoho products are designed to protect users at every step.

Even for everyday shared logins—like family streaming accounts or collaborative workspaces—Zoho advocates for secure sharing through managed passwords and MFA, reducing the risk of accidental exposure.

A Blueprint for Secure Digital Transformation

For any business embarking on its digital journey, Mouli’s insights provide a clear roadmap: security must be intentional, integrated, and user-first. Zoho’s proactive stance is a model other platforms would do well to follow.

In a time when privacy is increasingly commodified, Zoho’s position is both bold and refreshing. They don’t just build software—they build trust.

Bottom Line: Zoho’s vision goes beyond tools and technology. It’s about empowering businesses—big and small—to operate safely in an increasingly connected world. As Mouli summed it up: “Security isn’t a product feature. It’s a promise.”