We curate your best insights for entrepreneurial success
We curate your best insights for entrepreneurial success
The Customer Loyalty & Retention Conference returns to London bringing together 26+ cross-sector loyalty leaders to deliver unmissable insights and inspirations. This industry-leading one-day event unites CRM, engagement, and personalization experts to share proven strategies that embed data, measurement, and targeting insights for seamless customer journeys and guaranteed ROI.
Gold-Standard Program Development — Learn to craft targeted, creative, and insight-driven loyalty programs that act as strategic tools to boost retention rates
AI & Automation Mastery — Discover how to maximize the potential of automation, AI, and tech innovations to enhance customer experiences and drive revenue
Data-Driven Customer Insights — Leverage crucial data and customer behavior insights to tailor loyalty strategies more effectively to customer needs
Powerful Personalization Tactics — Access proven personalization strategies that create tailored content and campaigns for sky-high retention
Omnichannel Marketing Excellence — Develop fresh, innovative content across the right channels to successfully target, engage, and intrigue customers
Advanced Retention Strategies — Elevate retention efforts by responding to changes in customer demands with value-driven strategies
Seamless Customer Journey Design — Establish customer-centricity across multiple touchpoints to streamline journeys and increase satisfaction
ROI Measurement Techniques — Learn effective measurement techniques to prove demonstrable ROI and remain competitive
Learn From Industry Leaders — Access cross-sector transferable lessons from 24+ industry-leading brands including John Lewis Partnership, NatWest Group, and PureGym.
Get Practitioner Insights — Hear directly from Heads and Directors facing and solving the same front-line issues you encounter daily.
Access Fresh Content — Discover brand new strategies including AI impacts and opportunities plus personalized loyalty program innovations.
Network With Decision-Makers — Connect with an 80%+ brand-side audience in dedicated networking breaks designed for meaningful conversations.
Capture Best Practices — Uncover insights, metrics, and measurement techniques to improve your program performance immediately.
Avoid Common Mistakes — Learn what other professionals wish they had known earlier to prevent costly errors.
Benchmark With Peers — Track trends and ensure your strategies remain competitive and effective.
Engage In Interactive Discussions — Participate in 3 panel discussions covering retention strategies, personalization, and the future of loyalty.
CRM Directors & Heads — Senior leaders responsible for customer relationship management and retention strategy development
Loyalty Program Managers — Professionals designing, implementing, and optimizing customer loyalty and rewards programs
Personalization Specialists — Teams creating targeted content, campaigns, and experiences based on customer data insights
Customer Experience Leaders — Professionals focused on improving customer journeys and satisfaction across multiple touchpoints
Data & Analytics Teams — Specialists leveraging customer insights and behavior data to drive strategic decisions
Marketing Executives — Leaders responsible for customer acquisition, retention, and omnichannel engagement strategies
Retention Strategists — Professionals developing programs to reduce churn and increase customer lifetime value
Digital Transformation Leaders — Teams implementing AI, automation, and technology innovations in customer engagement
Customer loyalty continues evolving with AI, personalization demands, and changing consumer behaviors. The insights and connections from this London conference are essential for staying competitive and proving program value. With a 97% satisfaction rate and limited attendance for quality networking, securing your spot requires immediate action. Secure Your Place!